Customs broker engagement should specify: scope of services (entry filing only vs comprehensive), POA scope (pre-entry, post-entry, refund authorities), fee structure (per-entry vs retainer), reporting requirements (PSC notifications, audit alerts, periodic compliance reports), and termination terms.
This guide covers Customs Broker Engagement. Importer education spans setup, ongoing operations, and compliance program design.
Practical implementation depends on company size, sector, and operational structure.
Engagement letter content
Scope of services, POA scope, fee structure, reporting, technology integration, termination.
POA scope decisions
Pre-entry filing (standard), post-entry amendments (PSC), protest filings, refund claims (CAPE, drawback), audit response.
Fee structure options
Per-entry (most common), monthly retainer (volume operators), hybrid (base fee plus per-entry). Compare effective per-entry cost.
Reporting and notifications
Importer should require notification of PSCs, audit alerts, monthly compliance summaries. Many default broker agreements lack these.
Frequently asked questions
When does this apply?
Most relevant for SMB importers facing the named situation or considering the named strategy.
What documentation is needed?
Standard CBP forms plus topic-specific records.
What is the timeline?
Initial assessment 2-4 weeks; complex implementation 8-16 weeks.
What does this cost?
Project work typically $5,000-$25,000. Ongoing retainer for active operations.
How do I begin?
Book a 15-minute scoping call. We confirm fit before any engagement.
Get started
Engage on importer setup or compliance program design.